Return & Refund Policy — Interior Craft House

Last updated: July 21, 2026

At Interior Craft House, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return.

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law or, where applicable, the mandatory consumer protection laws of your own country of residence — see Section 16 of our Terms of Service for more detail.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unassembled, and in its original condition.
• Include all original packaging, accessories, manuals, and tags (where applicable).
• Be free from damage caused after delivery.
• Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not qualify for a refund.

Starting a Return

To request a return, please contact us at:

support@interiorcrafthouse.com

Please include:

• Your order number
• Your full name
• A description of the issue or reason for the return
• Photos or videos if the item is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

Please do not send your item back without first contacting us. Return addresses vary depending on the product and the location your order was fulfilled from. Once your return request has been approved, we will provide the correct return address and detailed shipping instructions.

Items returned without prior authorization may be refused or returned to the sender.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing parts

please notify us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide clear photos showing:

• The product
• The packaging
• The shipping label
• The damage or issue

Depending on the circumstances, we may offer:

• A replacement
• Replacement parts
• A partial refund
• A full refund

In some situations, a return may not be required before a refund or replacement is issued.

No restocking fee applies to damaged, defective, incorrect, or not-as-described items. The restocking fee described below applies only to change-of-mind returns.

Change of Mind Returns

If you change your mind after receiving your order, eligible items may be returned within 30 days of delivery.

Items must be:

• Unused
• Unassembled
• In their original packaging
• In resalable condition

Restocking fee. A restocking fee of 15% of the item's purchase price applies to change-of-mind returns, to cover inspection, repackaging, and handling. This fee will be deducted from your refund. It does not apply to items that arrive damaged, defective, incorrect, or not as described — see the section above.

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable consumer protection laws.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom-made or personalized products
• Clearance or final sale items
• Gift cards
• Used or assembled products
• Products marked as non-returnable
• Items damaged through misuse, improper installation, modification, accidents, neglect, or normal wear and tear

If you're unsure whether your item qualifies for a return, please contact our support team before submitting your request.

Order Cancellations

Orders may be cancelled before they have entered processing.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible. While we cannot guarantee cancellation after processing has begun, we will always do our best to assist.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund and place a new order.

Return Shipping

If your return request is approved:

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a tracked shipping service, as Interior Craft House cannot guarantee receipt of returned packages.
• We are not responsible for returns lost or damaged during transit back to the designated return facility.

Returns must only be shipped to the return address provided by our support team. Returns sent to an incorrect address may not be recoverable and may not be eligible for a refund.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund — less any applicable restocking fee for change-of-mind returns — will be issued to your original payment method.

Please allow:

• 3–5 business days for inspection after your return has been received.
• 5–10 business days for your bank or payment provider to process the refund.

Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us.

Shipping Costs

Shipping charges paid at checkout are generally non-refundable unless:

• The wrong item was supplied
• The item arrived damaged or defective
• Applicable consumer protection laws require otherwise

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us.

We'll work with the shipping carrier to investigate the shipment and determine the most appropriate resolution, which may include a replacement or refund where applicable.

European Union Customers

If your order is delivered within the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day cooling-off period for eligible purchases.

Where applicable, returned items must be unused, in their original packaging, and in resalable condition. Our standard change-of-mind restocking fee (see above) may still apply where permitted under applicable law.

This right does not apply to products exempt under applicable law, including personalized products and certain hygiene-related goods.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Email: support@interiorcrafthouse.com

Our customer support team aims to respond to all enquiries within 1–2 business days.