Politique de remboursement

Last updated: August 21, 2026

At Interior Craft House, we stand behind the quality of our products. If your order arrives damaged, defective, incorrect, or with parts missing, we're here to make it right. Please read this Return & Refund Policy carefully before requesting a return.

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law or, where applicable, the mandatory consumer protection laws of your own country of residence — see Section 16 of our Terms of Service for more detail.

Return Eligibility

Once your order has been fulfilled, we do not accept change-of-mind returns. If you need to change or cancel your order, this can only be done before it has been fulfilled — see Order Cancellations below.

If your item arrives damaged, defective, incorrect, or with parts missing, you're welcome to request a return within 30 days of the delivery date — see Damaged, Defective or Incorrect Items below.

To be eligible for a return:

The issue must be reported within 30 days of delivery.
The item must be free from damage caused after delivery.
You must provide proof of purchase or your order number.

Returns that do not meet these conditions may not qualify for a refund, store credit, or exchange.

Starting a Return

To request a return, please contact us at:

support@interiorcrafthouse.com

Please include:

Your order number
Your full name
A description of the issue or reason for the return
Photos or videos if the item is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

Please do not send your item back without first contacting us. Return addresses vary depending on the product and the location your order was fulfilled from. Once your return request has been approved, we will provide the correct return address and detailed shipping instructions.

Items returned without prior authorization may be refused or returned to the sender.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts

please contact us within 30 days of delivery. Once your return is approved, we'll offer a full refund, store credit, or an exchange for the same item you originally ordered — whichever best suits the situation, based on your preference.

To help us resolve the issue quickly, please provide clear photos showing:

The product
The packaging
The shipping label
The damage or issue

In some situations, a return may not be required before a refund, store credit, or exchange is issued.

This timeframe reflects our standard practice and doesn't limit any right or remedy you may have under the Australian Consumer Law or other applicable consumer protection law, which can still apply regardless of when you get in touch with us.

No restocking fee applies to returns under this policy.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Custom-made or personalized products
Clearance or final sale items
Gift cards
Used or assembled products
Products marked as non-returnable
Items damaged through misuse, improper installation, modification, accidents, neglect, or normal wear and tear

If you're unsure whether your item qualifies for a return, please contact our support team before submitting your request.

Order Cancellations

Orders may be cancelled before they have entered processing.

Once an order has been processed or dispatched (fulfilled), cancellation may no longer be possible, and change-of-mind returns are not accepted.

If you need to cancel an order, please contact us as soon as possible. While we cannot guarantee cancellation after processing has begun, we will always do our best to assist.

Exchanges

We do not offer direct exchanges (swapping for a different product). If an item arrives damaged, defective, incorrect, or with parts missing and you request an exchange as your preferred resolution, we will send a replacement of the same item you originally ordered — rather than a refund. If the same item is no longer available, we'll offer a refund or store credit instead.

Because we do not accept change-of-mind returns once an order has been fulfilled, exchanges are not available simply because you'd prefer a different product — in that case, you're welcome to place a new order.

Return Shipping

If your return request is approved:

Return shipping costs are covered by us for items that are damaged, defective, incorrect, or missing parts.
We recommend using a tracked shipping service, as Interior Craft House cannot guarantee receipt of returned packages.
We are not responsible for returns lost or damaged during transit back to the designated return facility.

Returns must only be shipped to the return address provided by our support team. Returns sent to an incorrect address may not be recoverable and may not be eligible for a refund.

Refunds, Store Credit & Exchanges

Once your returned item has been received and inspected (where a return is required), we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Store credit will be processed according to the details we confirm with you, and exchanges will be sent as a replacement of the same item you originally ordered.

Please allow:

3–5 business days for inspection after your return has been received (where applicable).
5–10 business days for your bank or payment provider to process a refund.

Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us.

Shipping Costs

Shipping charges paid at checkout are generally non-refundable unless:

The wrong item was supplied
The item arrived damaged or defective
Applicable consumer protection laws require otherwise

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us.

We'll work with the shipping carrier to investigate the shipment and determine the most appropriate resolution, which may include a replacement or refund where applicable.