Politique d’expédition

Last updated: August 21, 2026

At Interior Craft House, we want your order to reach you as smoothly as possible. This Shipping Policy explains how we process and ship orders, what to expect around delivery times, and how customs and duties are handled for international orders.

1. Order Processing Time

Orders are processed within 12–24 hours of being placed. "Processing" means the time it takes for your order to be reviewed and sent to our fulfillment team for dispatch — it does not include shipping/transit time, which is covered in Section 2 below.

This 12–24 hour window applies during our standard business hours (Monday–Friday, excluding public holidays). Orders placed outside business hours, on weekends, or on public holidays will be processed within 12–24 hours of the next business day. During peak periods (such as sales events or holiday seasons), processing may occasionally take slightly longer — we'll let you know if this affects your order.

2. Shipping Times

Once your order has been sent for fulfillment, transit typically takes 10–20 days on average, depending on the product, your location, and the shipping method used. In some cases — including remote delivery locations, customs processing, or carrier disruptions — delivery can take up to 32 days.

An estimated delivery window is shown at checkout and in your order confirmation email. This is an estimate only, not a guaranteed delivery date, and actual delivery times may vary due to customs processing, courier network delays, weather, or other factors outside our control.

Where an order contains more than one item, items may be shipped separately and arrive in multiple parcels, sometimes on different days.

3. Shipping Costs

Most products in our store come with free standard shipping, regardless of order value or destination.

Some products are supplied through additional external partners as part of our wider product range. Free standard shipping does not apply to these items — instead, shipping is calculated at checkout based on the product and your delivery address, and will be clearly shown before you complete your purchase. These products are marked in our store so you know upfront which shipping option applies.

If you'd like a quote for faster delivery on any order, please contact us at support@interiorcrafthouse.com before placing your order.

4. Shipping Methods

We select the shipping method best suited to each product and destination — which may include standard postal delivery, courier, air freight, or sea freight — to balance delivery speed, safety, and cost. The method used for your order will depend on the item's size, weight, and your delivery location.

5. Shipping Regions

We currently ship to Australia, New Zealand, the United States, the United Kingdom, and Canada. If you're unsure whether we deliver to your location, this will be confirmed automatically at checkout when you enter your shipping address, or you can contact us at support@interiorcrafthouse.com to check before ordering.

6. Order Tracking

Once your order ships, you'll receive a shipment confirmation email with tracking information. Tracking numbers can take up to 48 hours to become active.

If your tracking doesn't show updates right away, this is usually normal — tracking often reflects the final local courier, and will update again once the parcel is scanned into their network. If you don't see any movement after a few days, contact us at support@interiorcrafthouse.com and we'll look into it for you.

7. Customs, Duties, and Taxes

If your order is shipped outside Australia, it may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are set by your local government, are separate from your order total, and are your responsibility to pay. We recommend checking with your local customs office before ordering if you'd like to understand these costs in advance.

We are not responsible for any customs duties or import taxes applied to your order, except where applicable consumer protection law requires otherwise.

8. Lost, Delayed, or Damaged Shipments

Please inspect your order as soon as it arrives. If your order arrives damaged, or appears to be lost or significantly delayed, contact us at support@interiorcrafthouse.com within 7 days of the delivery date (or expected delivery date). Where possible, please keep all packaging materials and provide photos of the item and packaging — this helps us resolve the issue quickly, whether that's a replacement, replacement parts, or a refund.

For full details on returns, refunds, and eligibility, please see our Return & Refund Policy.

9. Order Cancellations

Orders can generally be cancelled or amended before they enter processing. Once an order has been processed or dispatched, we may be unable to cancel or change it — please see our Return & Refund Policy for what happens after that point.